NDC: Valuable insights and initial field feedback

Since its inception, NDC has presented challenges for buyers and Travel Managers, often associated with additional costs and content accessibility issues. With airlines undergoing shifts in distribution channels, buyers must grasp how to streamline their purchasing processes.

At the recent GBTA | France Carrefour des Échanges Travel & MICE, Tiphaine Grenot, AREKA’s Manager of Consulting Services, along with several industry experts, delved into the world of NDC, sharing valuable insights and initial field feedback.

Here are key take-aways from the event:
– Accessibility is the key challenge for travel managers these days. While OBTs are using different strategies to include more airlines, many are still not available for NDC booking, not mentioning servicing.

– Buyers are longing for an NDC field in their post-trip reporting, in order to be able to analyze NDC availability, adoption and price effectiveness. Some TMCs made recent announcements in that direction: Well done!

– Traveler experience at the time of booking is more critical than ever. While the traveler does not need to know whether the fare is NDC or not, there is a need to streamline the visibility by sorting /filtering the search results in a smart way that is in line with both the traveler needs and the travel policy.

Charlie Bacharach, Senior Vice President of North America

Charlie Bacharach is Senior Vice President of North America, for Areka, based in New York. He has spent the last 20 years helping clients to advance their corporate travel programs by introducing new technologies, implementing innovative practices, and aligning mobility solutions to the needs of corporations and other organizations. His expertise extends to program design, booking tools and travel technology, supplier management and sourcing, as well as project management and change management.

Charlie has an established record of rapidly growing and scaling businesses in the travel sector, while delivering world-class services and project execution to his global clientele. Having held executive leadership positions with Orbitz for Business, Travel Leaders Corporate and Egencia, he has helped hundreds of companies transform their management of corporate travel spend, from first-time program implementations to global standardization of processes and procedures.

When he is not helping clients solve their travel management challenges, Charlie practices yoga and martial arts. He also enjoys golf, cooking and following New York-based sports teams. Though his wife and two children are pressing him to modernize his playlist, Charlie continues to be a die-hard fan of the Allman Brothers, Steely Dan, and the Rolling Stones.